Frequently Asked Questions

Will this help tonight?

It can. The routine works best when it's consistent, but many caregivers notice a difference in their loved one's mood and restlessness within the first few evenings of use. The dementia clock reduces time confusion immediately. The warm amber lighting removes agitation-causing blue light from the environment right away. The aromatherapy and tactile tools are most effective when used as part of a repeated evening routine.

Is this a medical treatment?

No. VeloraCare kits are caregiver support tools — not medical devices, not medications, and not clinical treatments. We are not a healthcare company. If you have concerns about your loved one's medical condition, please consult your physician or care team. Our products are designed to complement — not replace — professional care.

How quickly can we start using it?

As soon as your kit arrives. Everything you need is included. The kit comes with a Caregiver Protocol Card that walks you through the 5 O'Clock routine step by step — no setup required beyond plugging in the clock and charging the night lights.

What's in the kit?

The 5 O'Clock Kit includes:

• Dementia Day Clock (large display, shows day, date, and time of day)
• Warm Amber Night Lights ×2 (1800–2000K — no agitation-causing blue light)
• Stainless Steel Bead Ring (tactile fidget aid)
• Stress Relief Squeeze Ball
• Lavender Essential Oil Roller
• Caregiver Protocol Card

The Calm Evening Bundle includes everything above, plus:

• A second lavender roller (one for the caregiver, one for the kit)
• Aromatherapy Diffuser Bracelet (lava stone)
• Digital Resource Card with QR code to online caregiver resources

Do I need to buy anything else?

No. The kits are designed to be complete, self-contained routines. The lavender roller will need refilling over time — we offer a convenient Monthly Lavender Refill 2-Pack for when you're ready.

What if it doesn't work for my loved one?

We offer a 30-day return policy. If you're not satisfied, contact us at support@veloracare.health and we'll make it right. See our Returns page for full details.

How long does shipping take?

US orders typically arrive within 6–13 business days. Canada orders within 8–18 business days. See our Shipping Policy for full details.

Is this a medical treatment?

No. VeloraCare kits are support tools — not medical devices or clinical treatments. Always follow your care team's guidance alongside using our products.

Still have questions?

Email us at support@veloracare.health — we respond within 1–2 business days.