Shipping Policy

Where We Ship

We currently ship to the United States and Canada.

Processing Time

Orders are processed within 1–3 business days of being placed.

Delivery Estimates

• United States: 6–13 business days after dispatch
• Canada: 8–18 business days after dispatch

All orders are dispatched from our fulfillment partner's warehouse. Transit times may vary based on destination and customs processing.

Tracking

You will receive a tracking number by email once your order has shipped. You can use this number to track your package directly with the carrier.

Customs & Duties (Canada)

Orders shipped to Canada may be subject to customs duties and import taxes, which are the responsibility of the customer. These charges are assessed by your country's customs authority and are outside our control.

Lost or Delayed Packages

If your order has not arrived within the estimated window, please contact us at support@veloracare.health and we will investigate promptly.