Privacy Policy
Privacy Policy
Effective Date: May 2026
Store: VeloraCare (veloracare.health)
Information We Collect
When you place an order or interact with our store, we may collect:
- Personal information — name, email address, shipping address, phone number
- Payment information — processed securely through Stripe; we never store full card numbers
- Order and browsing data — products viewed, cart contents, purchase history
- Device and usage data — IP address, browser type, pages visited (via Shopify analytics)
How We Use Your Information
- To process and fulfill your orders
- To send order confirmation, shipping updates, and tracking information
- To provide customer support
- To send marketing emails if you opt in (you can unsubscribe at any time)
- To improve our products and store experience
Who We Share Your Information With
We share your information only with trusted third parties required to operate our business:
- Shopify — our e-commerce platform (Shopify Privacy Policy)
- Stripe — payment processing (Stripe Privacy Policy)
- Shipping carriers — name and address shared to deliver your order
- Klaviyo — email marketing, if you opt in
We do not sell your personal information to any third parties.
Cookies
Our store uses cookies to keep track of your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect your experience on our store.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, email us at support@veloracare.health. We will respond within 30 days.
Data Retention
We retain order and customer data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.
Contact
For privacy-related questions, email support@veloracare.health.